Management and Administration Team
Chief Operating Officer – Ms Lucy Warner
Lucy is Chief Executive of the NHS Practitioner Health Programme. She has over 25 years NHS experience ranging across many aspects of health care, working with practices, local and national teams and including a stint in Gibraltar.
Lucy has previously worked with NHS England as the Responding to Concerns Lead, focusing on concerns in the medical workforce and with the NHS Revalidation Support Team supporting the implementation of appraisal and revalidation for doctors in England. She also previously headed up Primary Care for the Clinical Governance Support Team.
Lucy started working in primary care 10 years ago as a receptionist. 2 years later she became a Practice Manager; a role she stayed in for 3 years. Lucy then joint the Hurley Group in 2013 as a Service Development Manager where she worked as part of the Service Development Team; supporting practices in target driven work, income generation, data collection and analysis, training, rota management and improving services.
In 2017 Lucy was promoted to Senior Service Development Manager, a role in which she is responsible for managing the Service Development Team and the Hurley Group’s Practices in Southwark.
Lucy enjoys the diverse nature of her role and is passionate about improving patient services and efficiency within primary care.
Misha is the Operations Manager for the NHS Practitioner Health Service; she joined our service in July 2018. This is Misha’s first role within the NHS, having previously worked within the private healthcare sector. Misha has a BSc degree in Business and IT, and over 7 years’ management experience, with a keen interest in supporting the development of individuals.
Gavin is the Operations Team Supervisor. He handles appointments, letters and reports as well as day to day administrative duties. He has worked within the NHS for over twelve years with a particular focus on primary care. He is also the website lead, including the creation and uploading of media content.
Gavin is the author of the book “Downhill from Here”, published in Spring 2017 by Sandstone Press, about his experiences travelling from John O’Groats to Land’s End and the therapeutic benefits of long-distance running. He took a short sabbatical in Spring 2018 to run from Paris to Istanbul and write the follow-up “Running the Orient”.
Information Analyst – Jessica Willis
Jessica is the Information Analyst for PHS. She has worked here since October 2016, first working in the Operational Team and now working on the data for the Monthly, Quarterly and Annual Reports for the Commissioners as well as attending the Commissioner meetings. She has recently helped with the data for the 10 Year Report which was published for the Wounded Healer Conference.
Jessica has a BA in Classics with a special interest in Roman Literature. She has had various jobs in the public sector including in education as a Teaching Assistant as well as working for the NHS.
Nadya has been the Office Administration Lead since August 2017. She leads on clinician and therapist recruitment, including obtaining documentation, setting them up on our systems and arranging their clinical and app training. Nadya is one of the website leads, responsible for updating news items. She also manages report requests from the GMC and other third parties as well as day to day administrative tasks.
Nadya has banking and customer service experience in past. She enjoys cooking and singing.
Chendu is a member of the Operations Team since June 2018, dealing with all enquiries and referrals coming in to the PHP office and occasionally Chairs MDT meetings. Chendu is also the Podio Lead insuring that all PHS Staff Members have access the Internal Intranet and that the information held on the intranet is up to date and accurate.
Chendu has worked in multiple administration roles in primary care in the past . He has an interest in football, Movies and Music.
Anca joined the Operations Team in 2018 and assists with our extended hours provision, leading on registrations and patient self-referrals. She provides overall cover and support to the team in addition to the above duties. She has previously worked in the private sector but has a particular interest in working within the NHS.
Dawn is the Executive Assistant for the NHS Practitioner Health Service, having joint the team as a Temp in September 2018 and recently became a permanent member of the team. Dawn is responsible for maintaining the Executives appointment schedule by planning and scheduling meetings, conferences, teleconferences and travel.
Dawn has over 10 years’ experience working for the NHS having worked previously as a Secretary and Patient Pathway Coordinator at St Georges Hospital in Tooting.
Priscilla is a one of the administrators and works occasional Saturdays, dealing with all inquiries and referrals coming into the PHP office.
Priscilla has a Bsc degree in Psychology and has had over 4 year’s administrative experience within the NHS. She is pursuing further studies to become a CBT Therapist in future.
Nathan deals with the scanning of all hand-written documents onto patient records as well as covering enquiry calls and emails during our Saturday opening hours. He is currently completing a degree in illustration as well as working part-time for PHP.
Medical Director – Dr Clare Gerada MBE FRCP FRCGP MRCPsych
Dr Gerada is a registered Medical Practitioner with an understanding of and experience in the provision of general practice, mental health and addiction services. She undertook her psychiatric training at the Maudsley and Bethlam Hospitals, 1986 – 1990.
Since 1991 Dr Gerada has worked as a Principal in General Practice though has maintained her interest and expertise in the addiction field. Dr Gerada writes, teaches and lectures widely on the subject of the role of general practitioners in the care of substance misusers. Since 1993 Dr Gerada has been the lead clinician for the Consultancy Liaison Addiction Service which provides support to general practitioners such that they are able to deliver effective care to drug users.
Dr Gerada has held a number of national roles, including, Senior Policy Advisor Department of Health, Drugs and Alcohol. Director of RCGP Substance Misuse Use Unit & was Chair of RCGP National Expert Group on Substance Misuse. In both of these roles, Dr Gerada provided national leadership in substance misuse, developing the RCGP Certificate in Substance Misuse and supporting the creation of shared care working across England.
Director Primary Care, National Clinical Governance Support Team, 2003-2006: responsible in part for developing Governments’ response to the Shipman Inquiry. Vice Chair RCGP 2007 – 2010. Chair RCGP 2011 – 2013.
Clinical Director – Mr Richard Jones RMN MSc BSc MAREBT
Cognitive Behaviour Therapist, Specialist Mental Health Nurse, Independent Prescriber.
Richard is the Clinical Director for both the NHS Practitioner Health Programme and the GP Health Service. He manages the largest caseload in both services, helping practitioner patients recover from a wide variety of health problems and addictions.
Since the creation of the new GPH service Richard now primarily only sees the most complex cases, typically with regulator involvement, atypical addictions and presentations, or those that require enhanced management or confidentiality. Richard is particularly interested in psychopharmacology, non-substance related addictions, and the role of ‘meta emotions’ in maintaining illnesses and addictions.
Richard speaks across the country on areas related to practitioner health and has input into many courses and events on related issues.
Richard originally trained as an RMN, working for over a decade post qualification at the SLaM Trust, before becoming a Lecturer/ Practitioner, at King’s College London’s Nightingale school, where he later became a College Tutor and course leader. Whilst at KCL he was given the Teaching Excellence award in 2010.
Richard has worked at PHP since 2010 initially working part time as a CBT therapist, then joining the team full time in 2012.
He qualified in 2002 from the University of Southampton and then completed vocational training as a GP. In 2010 he joined one of the main medical defence organisations in the UK as a Medicolegal Adviser and became a member of the Faculty of Forensic and Legal Medicine.
He went on to lead a team of doctors and lawyers dealing with various issues such as regulatory, disciplinary cases, Inquests, complaints and clinical negligence claims. He has since completed a post-graduate diploma in Clinical Psychiatry and continues to work as a GP in London and the South East. In his spare time he enjoys reading, being cooked for, playing tennis, and learning the piano.
Rory has worked for 40 years in mental health and addiction and has extensive experience in managing programmes for health professionals and veterinary surgeons with mental illness and addictive disorders. Currently Clinical Advisor to NHS England who act as commissioners to the Practitioner Health Programme.
Therapist – Sheila Jones
Sheila has over 20 years experience in Counselling, Psychodynamic and Psychoanalytical Psychotherapy combined and is a member of the Lincoln Clinic & Centre for Psychotherapy. She worked as a Student Counsellor and has extended her work with a wide variety of people from students to Counselling in a Dr’s surgery working in a Multi-disciplinary Team. Her experience extends among other things to working with those suffering with depression resulting from work and family related problems, to those struggling with eating disorders, drug and alcohol problems, bereavement, relationship problems, poor self-esteem and identity issues.
Sheila also works with other professional organisations in her capacity as a Therapist as well as working in private practice. She is a professional member of the British Psychoanalytical Council (BPC).
Psychiatrist – Dr Jane Marshall MRCPI FRCPsych
Dr Jane Marshall is a Consultant Psychiatrist in the Addictions at the South London and Maudsley NHS Foundation Trust (SLaM). She trained at Trinity College Dublin, and did a medical rotation in Dublin before training in psychiatry at St Patrick’s Hospital in Dublin, and at Barts and the Maudsley in London. She has long experience of working with healthcare professionals with mental health and addiction problems and has also been a GMC Medical Supervisor and Examiner for many years. She has been the Royal College of Psychiatrists Health for Health Professionals lead and is a founding member of the College’s Psychiatrists’ Support Service.
GP & Cognitive Behavioural Therapist – Dr Claire Gallagher MBBS BSc MRCGP Dip Occ Med Dip CBT
Claire has been a GP at PHP since 2011 and provides initial assessments, follow up appointments and cognitive behavioural therapy (CBT) interventions. Claire qualified from University College and Middlesex School of Medicine in 1989. After GP training in Portsmouth she then became a GP partner in Muswell Hill, North London for 7 years. She then lived abroad for 18 months and did CBT training and a Diploma of Occupational Medicine (via University of Manchester).
From 2005-2016 she combined GP work with working in a Regional Eating Disorders Unit providing CBT for people with Primary Eating Disorders and for the last 7 years she was the Clinical Lead for psychological assessments for Homerton Bariatric Service. In 2012 she completed a Diploma of CBT at Royal Holloway University of London.
Eleanor has worked in the NHS for over 34 years. She trained at the Royal Free Hospital and completed her psychiatric training at the Royal Free / Friern and Bethlem & Maudsley rotations. She was Consultant Psychiatrist (General Adult), till end 2016, at the South London & Maudsley NHS Foundation Trust for 22 years, where she was clinical lead for a number of inpatient and community services. Her most recent clinical posts have been as consultant psychiatrist supporting patients with mood, anxiety, personality and bipolar affective disorder.
She held a number of key leadership positions in the Trust, notably Clinical Director for Southwark Adult Mental Health services (1994-2010) and was the clinical lead responsible for the Trust-wide rotas (2011-2015), before being appointed Associate Medical Director with same responsibility (2015-2016) In this latter role, she ensured healthy rota configurations and worked alongside Medical HR to support trainees. Other roles have included Lead Clinician for the interface between the trust front end service and other agencies, mainly primary care. and Vice-dean for flexible trainees (2004-2009) in SLaM. Research and service delivery interests have included first episode psychosis, service development and quality improvement.
She adopts a collaborative approach to working with patients, their carers and staff and appreciates the demands and challenges that healthcare staff face.
Deborah qualified at Guy’s, and trained in general practice in Nottingham, becoming interested in the problems of alcoholics. She trained in psychiatry at the Maudsley and at St George’s, undertaking research at the Institute of Psychiatry before joining Oxleas NHSFT in 1996 as a consultant forensic psychiatrist. She joined PHP in 2016.
Deborah has published research in both addictions and forensic psychiatry. She has previously been a medical examiner and supervisor for the General Medical Council fitness to practice procedures. In 2012, she became a fitness to practice panellist for the Medical Practitioners Tribunal Service.
Simon trained as a mental health nurse at King’s College London and is a highly skilled and competent mental health practitioner with extensive acute inpatient as well as community experience.
As a qualified Cognitive Behavioural Therapist (BABCP accredited), he has been delivering individually tailored, formulation-driven CBT to children and adults with presenting problems ranging from depression and anxiety to psychosis and OCD since 2012. He also likes to utilize mindfulness and metacognitive therapy techniques. He has a special interest in gay shame.
General Practitioner – Dr Jenny Keen –
BA MSc MB, BS DRCOG MRCGP
Jenny is a GP who for 20 years has specialised in the treatment of people with addiction problems and related mental health issues. She trained at Guy’s and went on to become a GP partner in Sheffield, where for many years she headed up a GP led service for people with addiction problems. From 1999 to 2005 she was part of the addictions research unit at the Institute of Primary Care, University of Sheffield and published a number of research papers in the field. As a regional lead for the RCGP substance misuse unit she was involved in the development of training for GPs in the addictions and has trained many GPs, medical students and other professionals. She has also worked with government advisory bodies and more recently with SLAM and the National Addiction Centre in London. Before training as a doctor, Jenny studied modern languages at Oxford and social policy at LSE. She loves yoga and is now training to be an Iyengar yoga teacher.
Shivanthi studied at UCL and completed her psychiatry training in North London. She is a consultant psychiatrist at Camden and Islington Foundation Trust, with a special interest in doctors health and medical education and led on developing PHP’s revised national competency framework for practitioner health.
Jahque is a specialist in working psychotherapeutically with complex mental health issues and dual diagnosis, and the correlation to varied psychopathology and abuse and deprivation.
As an Integrative therapist and supervisor she is versed in several models of therapy, most notably psychodynamic, humanistic, transpersonal psychology, and cognitive skills and practice. She has also trained in Somatic Trauma Therapy.
She worked for several years as a clinical lead in the addiction field where she managed and supervised clinical teams in residential, and outpatient treatment services. Since 1998 she has worked in private practice, and runs a clinical consultancy in Hampstead.
Nic is a BACP registered integrative psychotherapist (PGDip Integrative Counselling and Coaching). His training includes how to integrate coaching approaches within therapy. He has a MSc in Applied Positive Psychology (MAPP). Positive psychology is the evidence-based study of resilience and well-being.
Nic typically sees clients grappling with emotional issues such as anxiety, low self-esteem, relationship or career challenges who would like to learn new approaches to mental well-being.
Nic has a first career in computing with a BA Hons in Artificial Intelligence and Cognitive Science. He also has a MA in Critical Theory (philosophy), and a conversion psychology degree (DipPsyc). He is registered member of the BACP, a graduate member of the British Psychological Society and a member of the International Positive Psychology Association (IPPA).